Frequently Asked Questions
Everything you need to know about your Demonia Cult order.
How do I know what size to order?
All Demonia styles are listed in U.S. Men's or Women's sizing. We recommend measuring your foot and consulting our detailed size chart. If you are between sizes, we generally suggest sizing up for the best fit with platform boots.
What is your return policy?
We accept returns on unworn merchandise in its original packaging within 30 days of delivery. Please ensure the shoe box is protected during shipping, as damaged original packaging may result in a restocking fee.
Are Demonia shoes vegan-friendly?
Yes, the vast majority of our collection is crafted from high-quality synthetic materials, including vegan leather, suede, and velvet, making them 100% animal-friendly.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping times vary by destination and customs processing.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
How should I care for my platform boots?
To maintain your footwear, wipe away dirt with a damp cloth and mild soap. Avoid extreme heat and direct sunlight for storage, and use a specialized synthetic protector spray to keep the finish looking new.